Warranty

Warranty

Grio offers a one-year warranty from the date of delivery, covering manufacturing defects in materials and craftsmanship. This includes issues related to construction, plating, clasps and moving parts, and stone settings. The warranty applies to items purchased directly from Grio or through authorized partners.

What’s not covered

Our warranty does not cover:

• Normal wear over time, including scratches, bending, stretching, or chain breakage

• Loss of items or components, including stones

• Damage caused by water, moisture, or exposure to chemicals such as oils, fragrances, or soaps

• Improper care or storage

• Any alterations, repairs, or customizations done by a third party

• Items purchased through sample sales, markdowns, or final sale

How to request service

To submit a warranty claim, you’ll need proof of purchase and a clear photo of the item. Repairs or replacements are evaluated based on the original purchase date and the terms above.

Returns & early replacements

For issues within the first 30 days of delivery, you may request a return or replacement through our standard returns process.

After 30 days

For items outside the 30-day window, as well as custom or final sale pieces, please contact Grio Support for further assistance.

If your item was purchased through a retail partner, we recommend contacting them directly regarding their return policy.