Returns & Exchanges

We accept returns within 30 days of delivery for customers in the United States, Canada, United Kingdom, Australia, and New Zealand.

To initiate a return or exchange, please email support@griojewelry.com with your order number, and our team will assist you with the next steps.

To be eligible, items must be unworn, in their original condition, and returned with all original packaging, including the box, pouch, and tags. Sets must be returned in full. Returns must be initiated and shipped from the same country to which the order was originally delivered.

Return Shipping & Fees

Customers are responsible for all return shipping costs, unless an item arrives damaged, defective, or incorrect. Original shipping charges are non-refundable.

If a prepaid return shipping label is provided by grio, the cost of the label will be deducted from the refund amount. We recommend using a trackable shipping service, as grio is not responsible for return packages lost or damaged in transit.

Refunds will be issued to the original form of payment once the returned item has been received and inspected. Please allow up to 10 business days for processing.

Holiday Returns

Orders placed between November 15 and December 15 may be returned through January 15. All standard return conditions apply.

Exchanges

At this time, exchanges are available for U.S. customers within 30 days of delivery. Exchange griojewelry.com/pages/warranty

Normal wear over time—including scratches, stretching, or chain breakage—is not considered a defect.

Non-Returnable Items

Final sale, personalized, or custom pieces are not eligible for return or exchange. Items that show signs of wear, damage, or alteration will not be accepted.

Additional Information

International orders may be subject to duties or taxes upon delivery. These charges are determined by local authorities and are non-refundable.

Need Help?

For any questions, please contact Grio Support: griojewelry.com/pages/contact